people
Currently over 80 people work for B2X Care Solutions having an average experience in after sales and hi-tech industries of 15 years.
Our operational back-bone for supply chain management and repair technology in Bocholt owns a unique OEM know how which differentiates us from other service providers and enables fast and competitive introduction of new products in over 50 countries.
The front end backbone in Istanbul has a very high skill level with over 90% of the staff holding a university degree enabling return avoidance, high remote fix rates, service level monitoring and intelligent short term solution finding in case service levels are endangered.
Being a global organization, another key asset in people are our regional service directors, maintaining long term relationships to the most important sales channels such as operators, retailers and distributors as well as in depth knowledge of the regional providers such as call centers, repair partners and local logistics providers, enabling solutions that reach highest quality standards along with broadest geographical and demographical coverage.
And last but not least, everyone within B2X Care Solutions is committed to reach the highest level of excellence for our customers and to support our customers' success also beyond the contractual obligation.