press & media
Our professional service includes in-depth information about our company. Below please find our press releases as well as the B2X Care Solutions corporate brochure. For further information please contact info@b2xcare.com
PUBLICATIONS
Getting After-Sales-Service right
PRESS RELEASES
B2X to Run Warranty Handling for Samsung in South America
Samsung, the Korean electronics firm, turned to B2X Care Solutions, the after-sales service provider, to handle all warranty, service and repair in Colombia.
According to the agreement, B2X will from now on manage the entire warranty process for the Korean manufacturer's laptops and printers, from the first customer contact at the call center or retail shop up to the return of repaired units to customers. B2X will assume responsibility for the existing Samsung service locations and will additionally create a territory-wide repair and service network throughout Colombia. All corporate and VIP customers for Samsung printers and laptops are serviced exclusively by B2X.
About B2X:
B2X Care Solutions offers worldwide Aftersales Services for the IT, Consumer electronics, Household Appliances and Industrial Components industries. B2X professionals have extensive experience in taking over and optimizing complex repair and return processes.
B2X manages a global network of call centers, repairers and logistics service providers and assumes full responsibility for in-warranty and out-of-warranty services. Through an international network of specialized partners B2X Care Solutions is able to provide integrated services, covering all aspects of premium aftersales requirements. As an independent service provider the company fulfils the aftersales obligations of its customers and secures their competitiveness in the global aftermarket. This means that B2X customers can fully concentrate on their core competencies. B2X guarantees return on service for its customers - without upfront investments and without accruals.
B2X Care Solutions is headquartered in Munich, Germany. With a presence in Brazil, Mexico, Columbia, Poland, Portugal, Greece, Egypt, South Africa, Russia, India and China B2X provides services in more than 50 countries across the globe.
Your contact and sender of this email:
Markus Bereiter
B2X Care Solutions GmbH
Baierbrunner Str. 35, 81379 Munich
Tel. +49-89-74 98 26 741
markus.bereiter@b2xcare.com