press & media
Our professional service includes in-depth information about our company. Below please find our press releases as well as the B2X Care Solutions corporate brochure. For further information please contact info@b2xcare.com
PUBLICATIONS
Getting After-Sales-Service right
PRESS RELEASES
B2X and Barkawi examine current status of product related services for Consumer Electronics
Munich, April 28, 2010 – The new „3C“-study (Computers, Consumer Electronics, Communication Products) by B2X and Barkawi Management Consultants shows a snapshot of the consumer technologies industries. It describes how value chain networks are setup today and which changes they are undergoing as the product providers in this sector are increasingly offering product related services and value-add services for their devices.
„The 3C market is hot. The industry is affected by an enormous innovation potential which is being realized. New products with rapidly expanding functionalities enter the market in constantly shortened periods of time and at constantly declining prices”, says Christoph Beuter, author of the survey. “This means that future differentiation is primarily possible by entering new fields of applications for products and by providing new product related services”, explains Beuter.
In our new study you can read how the 3C market presents itself at the moment and how OEMs have to expand their service portfolio to live up to the new possibilities of the products. We show the major trends for product related services in the 3C arena and rate them with regard to new product introductions on the horizon.
Contact:
Markus Bereiter
B2X Care Solutions GmbH
Baierbrunner Str. 35, 81379 Munich
Tel. +49-89-74 98 26 741
markus.bereiter@b2xcare.com
