press & media

BenQ Corporation mandates B2X Care Solutions with the management of warranty services for BenQ, BenQ-Siemens and Siemens brand mobile phones

With its customers’ best interests in mind, BenQ Corporation today selects B2X Care Solutions to process warranty service for BenQ, BenQ-Siemens and Siemens brandmobile phones. As BenQ Corporation’s central service provider, B2X Care Solutions offers warranty services such as technical support and repairs in the European, Russian and Latin American markets.

Munich B2X Care Solutions GmbH was retained as the central service provider by BenQ Corporation to assume management of warranty services for BenQ, BenQ-Siemens and Siemens brand mobile phones in Europe,Russia and Latin America. The process of warranty services such as repairs and technical support for these mobile phone brands is effective immediately. Today’s announcement does not change current warranty services for BenQ, BenQ-Siemens and Siemens brand mobile phones in Asia as these will continue to be handled by BenQ Corporation.

B2X Care Solutions has a worldwide network of specialist service providers. Furthermore, warranty services such as technical support, mobile phone repairs and the supply of spare parts within the manufacture warranty period will be maintained. BenQ, BenQ-Siemens and Siemens brand mobile phones in Europe, Russia and Latin America under valid manufacture warranty accepted by BenQ Corporation are covered by B2X Care Solutions. Mobile phones produced after January 1st, 2007 will be covered by this service only if they are produced by BenQ Corporation.

Barkawi Management Consultants will support BenQ Corporation and B2X Care Solutions in the framework of the structural reorganization of the warranty and repair business. The specialist consultancy, which focuses on logistics and after-sales services, will support BenQ Corporation and B2X Care Solutions with the concept and cost-efficient implementation of the warranty services.

Dr. Irwin Chen, Senior Vice President and Head of Mobile Communications Business Group,BenQ Corporation: “BenQ cares a lot about its customers and we are pleased to announce that we have found a suitable partner for the management of customer care services. We would like to let our valued customers know that the continued customer care service is of our utmost concern.”

Andreas Rößler, Chief Executive Officer, B2X Care Solutions: “We are pleased at the trust that the mandate awarded us by BenQ Corporation has verbalized. We will strive to fulfil all warranty services to the utmost satisfaction of each consumer and business partner.”

Disclaimer: This press release does not constitute as an offer, acceptance or agreement, nor does it impose any legal obligation on BenQ Corporation or B2X.

About B2X Care Solutions

B2X Care Solutions is the premier fourth party logistics provider (4PL) of end-to-end customer care solutions to global high-tech industries. With its unique after-sales service solution portfolio, B2X Care Solutions supports original equipment manufacturers and equipment operators in telecommunications, information technology and consumer electronics markets in managing their global service business. Best-in-class customer support, call-center management, repair and logistics fulfilment as well as warranty management solutions are provided through an integrated business process and systems platform, supported by a triple-digit number of world-class service partners around the globe. B2X Care Solutions is passionate about achieving the ideal trade-off between service innovation and operational excellence for its customers, creating sustainable value through growing consumer loyalty and decreasing service costs. B2X Care Solutions is headquartered in Munich, Germany, managing a global network of specialized after-sales service partners.Further information about B2X Care Solutions can be found at www.b2xcare.com.

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