In a world where consumer electronics manufacturers and telecommunications companies find it more and more difficult to differentiate themselves from competitors, improved after-sales service can offer real benefits. Consumers prefer to do business with companies that can repair their products quickly, and the potential for cross-selling is real. Yet many companies do not even get the basics...
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3C – Study on the current status and future developments in consumer technology.
Talking about the product and services market in the 3C area – computers, consumer electronics and communication products – is like measuring a child‘s temperature: one day there‘s fever, the other day it‘s back to normal, but you can never predict what will be next. Thus, this study exhibits a snapshot on...
Satisfied customers are loyal customers. It is by no means sufficient to offer customer services as a simple auxiliary service; producers or retailers of electronic products can mostly only score against competitors by excellent service quality. A customer who is happy with the customer services of a company does not only hold value in himself because he hardly will migrate to a competitor....
Vendors and carriers can make savings and enhance customer relations by improving the workflow around handset repair and trouble shooting, says Karim Barkawi, founder and CEO of B2X Care Solutions.
At first glance, the recent global mobile sales numbers would have brought smiles to the faces of the industry’s major carriers and manufacturers. With the public possessing a seemingly...
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