Value proposition B2X:

• standardized and efficient customer services across different countries and entities at lower costs
• higher consumer experience through improved customer support in the front end
• higher customer satisfaction through improved service performance

We offer comprehensive after-sales services to manufacturers of consumer electronics products, including:

• technical call center support
• reverse logistics
• repair services
• spare parts management
• warranty claims handling & validation
• KPI analysis & reporting

We also offer a host of revenue-generating services, including:

• service solution for on-device consumer self-help (apps) and in-shop repair guidance (browser)
• warranty extensions & product insurances
• obsolete assets recovery (refurbishment & resale)
• go to market after-sales services (especially for the BRICS countries)